Sign-in, bidding, invoices and pickup. Find your next step with Archer.
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Ask about Pennyworth in your own words. I’ll find the guidance and keep the directions straight.
The frequently asked questions
Answers, without the hunt.
Pennyworth’s general guidance. Check the specific sale terms and your invoice for your own purchase.
Getting into your account
I can’t access the auction
I can’t access the auction
Let’s find the right door. An old bidder number and a new-site account are different things.
If you have already created a BidHarbor account, sign in with that account’s email. If the password fails, use Reset password.
If you have only used the older Pennyworth site, create your BidHarbor account, confirm your email and complete the account steps. You can request an old-number review afterward.
If you are unsure whether you already registered, call or text (737) 500-2225 before creating another account. An invoice by itself does not establish that you can sign in.
A familiar bidder deserves a proper welcome. Here is the route onto BidHarbor.
Only create an account if you have not already registered on BidHarbor. Existing BidHarbor users should sign in or reset their password instead.
Register with your own email and contact details. Confirm your email and complete the required account steps.
Once signed in, open Account and bidder number help to request a review of your old number. An old number is optional; your new number works once your account is ready.
Call or text (737) 500-2225 for the identity review. Knowing a bidder number or sharing a phone does not establish ownership.
Passwords have an unfortunate talent for vanishing. Start with the account you already have.
Open Reset password and enter the email used for your BidHarbor account.
Check your inbox and spam or junk folder for the reset message. Use the newest valid link you receive.
If the message does not arrive, contact (737) 500-2225. A reset request does not confirm delivery or whether an account exists. Never send your password or a verification code in chat.
Let’s check the delivery, without sending you in circles.
If you can sign in, open your account steps and check that the email shown there is correct.
For a mistyped address, open Correct your email while signed in. The site permits this only for eligible new, unverified password accounts. If the option is unavailable or you cannot sign in, contact the office; do not create a duplicate account.
Check spam or junk, then use the confirmation-link request provided by the site. A request being accepted is not proof that the email was delivered.
If it still does not arrive, call or text (737) 500-2225. The office can investigate the delivery problem; creating duplicate accounts or repeatedly requesting links may not fix it.
An open front door does not mean every account step is complete. The site will show what remains.
Open your account steps and complete any required profile, terms and email-confirmation steps.
Follow the exact message shown when you try to bid. A card on file is normally required; office-approved cash buyers have an exception. This page does not determine your account’s standing.
If a payment hold or another restriction is shown, use the action offered there or contact (737) 500-2225. Chat cannot remove a restriction or approve bidding.
The bidding screen keeps the score; alerts are a useful extra pair of eyes.
Check the lot and My bids for your current position. Choose whether another bid fits your budget.
Review your notification preferences for available alerts. Delivery can depend on your settings, device and provider; do not rely on an instant notification.
During closing, use the auction page for the current clock and bidding state.
Under the house defaults, a qualifying bid in the final 5 minutes moves the closing time to 5 minutes after that bid, if this is later than the current closing time. The clock never moves earlier.
Check the actual lot’s clock and sale rules: the displayed closing state is the guide for that lot, and lots can finish at different times.
The invoice is the place for the figures; names alone are poor bookkeepers.
Sign in to your own BidHarbor account, then open Invoices & pickup.
Open the relevant invoice to check its itemised total, payment status and pickup instructions. This chat cannot check your balance or confirm payment.
If you received an invoice but cannot sign in, use the account-access guide or contact (737) 500-2225. Do not create another account just to locate an invoice.
Pennyworth’s listed location is 3225 FM 2001, Suites 603 & 604, Buda, TX 78610-3784. Listed office hours: Mon–Fri 11AM–6PM · Sat 2PM–6PM CT · Closed Sundays.
The default pickup window is 3 business days, with Sundays excluded. The default Pennyworth Plus window is 7 business days.
Check your own invoice and sale instructions for the applicable location, deadline, eligibility and what to bring. This chat does not confirm that an item has been staged or released.
Pennyworth’s auction guidance is for local pickup. Read the specific lot and seller’s fulfilment terms before bidding or buying.
Do not assume a Buy Now Market seller or another auction house follows Pennyworth’s pickup arrangements. Contact the relevant seller when the listing is unclear.
The condition details matter as much as the photograph.
Before bidding, read the lot’s condition, description and applicable sale terms carefully.
For a concern about a purchase, contact (737) 500-2225 with the relevant invoice and lot through the office’s normal channel. Leave personal details out of this question box.
The office must review any remedy under the applicable terms. Chat cannot promise a refund, return or replacement.